Refund Policy

Thanks for shopping at The Kdom!

Due to our high demand and 5-star customer satisfaction rate, we are strictly no returns, refunds, or exchanges on our products.

In MOST Cases, ALL SALES ARE FINAL

Frequently Asked Question: Why don't you allow refunds, returns, or exchanges?

The reason why we don't allow refunds and returns are because our items are very limited and custom tailored to you. If a customer decides that they want to return an item, it is not something that we can un-print and therefore ends up being a complete waste. One factor that we take in is that often people make purchases online via impulse. Often, they regret it after a few hours of purchasing and then contact the seller for a refund as they changed their mind about it. We noticed this as a very common consumer behavior and that's why we decided that it is in our best interest to remove the initial refund policy that we've once had.

We don't want you to think of this as a bad thing. As a team, we will do our due diligence to make 100% sure that we are doing everything we can to satisfy you as a customer with your new merchandise.

Please make sure you are ordering the correct item, size, and color. Please make sure to read the measurements that may apply. If there are any problems at all and if you need assistance, please contact us immediately and we will get back to you as soon as possible.

EXCEPTIONS:

Shoes:

In the rare event that a customer is unhappy with the fit of their shoe, we will process a one-time free exchange for the customer.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the customer.

In order for a free exchange to be processed, customers must provide the following information:

  • a reason the shoe didn’t fit (i.e. too small, too big, too narrow)
  • the new size requested by the customer
  • customer name and order number

You will not be required to return the original shoes to receive a free exchange under this policy.

To reduce the risk of sizing issues, we have provided sizing charts on our product specifications pages for canvas shoessuede boots, sneakers, slip ons, toms style, flip flops.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.

Apparel:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please email us at contact@thekickz.com

The return address is set by default to our factory. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If our factory isn't used as the return address, you would become liable for any returned shipments you receive.

REASONS FOR RETURN:

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

Returned by Customer - It is best that you contact us before returning any products. We do not refund orders for buyer’s remorse.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us

Please, DO NOT hesitate to contact us If there are any problems at all or if you need any kind of assistance.